Always There for You

Our customer focus means
technical assistance when you need it

24/7/365 Support

Orchard’s technical support is available 24/7/365. During business hours, ~98% of all opened tickets are responded to within two hours. During off hours, ~98% are responded to within four hours.

Support & Administration Options

Interactive Online Support

If you are a current Orchard Customer, sign into our Orchard Resource Center to enter cases to report issues, manage your Orchard account, interact online with our Technical Support team, and access product documentation and resources, including eLearning courses (subscription required).

Interactive Support on the Portal

Training & Resources

In addition to using the portal to access the Orchard Resource Center (ORC) for technical product documentation and release notes, we recommend taking advantage of our instructor-led training and eLearning courses to help your staff get the most out of your system.

Learn About Training Options
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Testimonial

I am so excited to have the new Orchard portal available! The self-service access that this provides as the client is extremely helpful. I love how I can enter my own case and see what department it gets assigned to. I receive an email from the technician confirming they are working on my task, and I can provide updates as I need to regarding my case.

Becky CushingCapital Digestive Care Laboratory
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Let us help you get the most out of your system!

Sign into our online portal or call (800) 571-5835 today to work with our technical support team.

Manage Your Account from the Portal