Orchard Software is excited to share with you our new podcast series—The LIS Connection. We choose topics that will help laboratories discover ways to be as efficient as possible, maximize their laboratory information system (LIS), and stay updated on the industry’s latest events. Listen in as we speak with industry experts who share their strategies, solutions, and stories to improve their lab’s capabilities and contributions.
Episode 1 – Superior Lab Support
The LIS Connection launched its first episode, Superior LIS Support, moderated by Ken Dawson, Orchard’s Manager of Customer Advocacy. Ken interviews Aaron Hendrickson, Chief Information Officer of Jefferson City Medical Group (JCMG), about their lab’s ongoing challenges and their experience with Orchard Software’s Customer Care Team.
Customer Care Team Experience
Hendrickson shares insights about their lab’s interaction with the Customer Care Team and the proactive oversight that is helping their lab improve patient satisfaction and meet organizational goals. The discussion highlights the importance of building a relationship with your LIS vendor and the role that effective customer support can play in bettering patient care.
“Orchard’s Customer Care Team provides an added layer of proactive oversight for our laboratory, helping us meet our organizational goals and ensuring smooth operations.”
- Aaron Hendrickson, Chief Information Officer, Jefferson City Medical Group
Partners for 20 Years
As an overview, Orchard and JCMG have been in partnership for more than 20 years, working together through myriad changes within our healthcare system. JCMG is focused on providing quality, patient-centered care. They have more than 100 providers across 30 specialties. Full laboratory services are available to support their more than 70,000 patients and 425,000 annual visits.
“The relationship between JCMG and Orchard is a healthy partnership — a true commitment to each other with mutual accountability and respect, clear-set expectations for the partnership to continue, and an action plan for continuous improvements as part of the customer advocacy program.”
- Aaron Hendrickson, Chief Information Officer, Jefferson City Medical Group
Top Level of Support Results in Patient Satisfaction
The episode touches on the benefits of having a dedicated support team that understands the unique needs of laboratory professionals and how this support can lead to improved efficiency and better patient care. With this level of support, JCMG has been able to boost efficiencies that led to improvements in patient satisfaction and the ability to simultaneously increase their test volumes.
“The support we receive from Orchard is definitely not commonplace within the industry. Their dedication to understanding our unique needs has been instrumental in improving our efficiency and patient care.”
- Aaron Hendrickson, Chief Information Officer, Jefferson City Medical Group
Efficiency Helps Address Staff Shortages
The lab’s improved efficiency helps address staff shortages. Hendrickson notes that configuring an LIS in the very best way to support a lab’s specific processes and workflow allows that lab to remain on a path of continuous improvement, providing top value to the patients it serves.
Stay Tuned for More Podcasts
The goal of The LIS Connection podcast is to bring relevant LIS-related topics to laboratory professionals, helping you to maximize how you use your LIS and your relationship with your LIS vendor to make improvements in your lab. Stay tuned for upcoming episodes on cloud-hosted LISs, ideas for LIS implementation, and more.