Orchard Shines in Unbiased Customer Survey
Among LIS competitors such as LigoLab, Cerner, SCC Soft, Clinisys (formerly Sunquest), and Epic, Orchard Software took top place in 13 of 18 categories and number one overall in the 2024 Black Book Market Research User Survey. Black Book™ annually evaluates leading healthcare/medical software across 18 key performance indicators completely from the perspective of the client experience. Survey results are independent and unbiased from vendor influence.
With an overall score of 9.70, Orchard Software stood out as the best overall LIS among all groups (hospital and health systems, physician practices and groups, reference labs, and government agencies and public health).
Orchard Software Ranks #1 |
|
|---|---|
| Category | Score |
| Strategic Alignment between vendor and provider client goals | 9.75 |
| Innovation | 9.82 |
| Training | 9.56 |
| Client Relationships and Cultural Fit | 9.80 |
| Trust, Accountability, Ethics and Transparency | 9.77 |
| Breadth of Offerings, Varied Client Settings, Delivery Excellence Across all user types | 9.65 |
| Deployment and Mid RCM Solution Implementation & System-Wide Standardization | 9.78 |
| Integration and Interfaces | 9.64 |
| Reliability | 9.83 |
| Brand Image and Marketing Leadership and Communications | 9.85 |
| Viability and Managerial Stability | 9.60 |
| Support and Customer Care | 9.80 |
| Best of Breed Technology and Process Improvement | 9.85 |
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