Orchard Shines in Unbiased Customer Survey
Among LIS competitors such as LigoLab, Cerner, SCC Soft, Clinisys (formerly Sunquest), and Epic, Orchard Software took top place overall and in the majority of categories in the 2025 Black Book Market Research User Survey. Black Book™ annually evaluates leading healthcare/medical software across 18 key performance indicators completely from the perspective of the client experience. Survey results are independent and unbiased from vendor influence.
With an overall score of 9.53, Orchard Software stood out as the best overall LIS among all groups (hospital and health systems, physician practices and groups, reference labs, and government agencies and public health).
Orchard Software Ranks #1 |
|
|---|---|
| Category | Score |
| Strategic Alignment of Vendor Offerings to Laboratory Goals and Mission | 9.64 |
| Compliance Facilitation and Regulatory Support | 9.43 |
| Quality and Responsiveness of Support Services | 9.59 |
| Workflow Optimization and Operational Efficiency | 9.53 |
| Comprehensive Training and Resource Accessibility | 9.50 |
| Vendor Ethics, Transparency, and Accountability | 9.63 |
| Diagnostic Decision Support (DDS) Effectiveness | 9.51 |
| Regulatory Audit Preparedness | 9.20 |
| Financial Viability and Managerial Stability | 9.54 |
| Predictive Analytics and AI Integration | 9.65 |
| Implementation Effectiveness | 9.64 |
| Continuous Improvement and Updates | 9.52 |
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