At Orchard, your successes are our successes, and we love to hear how laboratories are making a difference and providing value for their patients and providers. We have three recent customer spotlight articles to share, each with their own unique laboratory and Orchard system setup, each providing best patient care for the population they serve. What they have in common is their appreciation for Orchard Software’s System Administration (SA) program that helps them manage their laboratory information system (LIS) processes.
Clearview Cancer Institute Leverages Orchard Software’s System Administration Team for Compassionate Cancer Care
Clearview Cancer Institute (CCI) has been an Orchard Software partner for more than 14 years. With aligned goals and a true partnership, we work together to streamline and optimize their LIS solution, which allows the CCI lab to provide a superior level of care to their cancer patients.
Partnering with Orchard’s SA team has allowed CCI laboratory to focus on their jobs. They know that their LIS is in good hands because they have an SA partner looking out for them.
New York Oncology Hematology Laboratories Leverages Orchard LIS for More Than Two Decades to Provide Cancer Care
New York Oncology Hematology (NYOH) laboratories have multiple locations that use Orchard® Harvest™ for connectivity, workflow enhancement, error reduction, and inspection preparedness. Their long-term partnership with Orchard Software now includes SA program to help maintain consistency and system operability during periods of organizational restructuring.
As their cancer care center expanded and added services, so has the laboratory; experiencing Orchard Harvest software development from version 2.5 to version 15, NYOH consistently configured their LIS solution to meet their changing needs. With customers like NYOH in mind, Orchard’s products continue to evolve based on feedback from laboratory professionals, making it an incredible resource and tool for laboratories.
Choctaw Nation Laboratories Leverages Orchard Enterprise Lab & Orchard System Administration to Expand Services
The Choctaw Nation Health Services Authority (CNHSA) replaced their decades-old LIS using funds from a federal COVID-19 grant. After implementation, the lab experienced such great efficiency and reporting gains from Orchard® Enterprise Lab™ that they use the new LIS to complete tasks that other systems in their labs can’t handle. CNHSA was also able to successfully grow their offerings and provide superior care to the thousands of American Indian/Alaskan Native patients they serve.
CNHSA laboratories also takes advantage of Orchard Software’s SA program. Their laboratory-LIS supervisor appreciates the weekly calls and consistent communication she has with the lab’s SA analyst. They get consistent one-on-one attention from a system expert to answer questions and share ideas.
About Orchard System Administration
As an optional add-on to any Orchard service agreement, we offer a full-service SA program. We understand that laboratories benefit from having access to experts who are familiar with our products. With that in mind, our SA program comes in handy to help you save time and get the most out of your Orchard system. With Orchard’s SA program, laboratories are assigned a dedicated SA analyst who helps maximize the functionality, features, and benefits of your Orchard solutions.
Contact your Orchard Software Account Executive to learn more.